Frequently Asked Questions (FAQs)

Welcome to the BRANDSTOREX Help Center – We’ve gathered answers to the questions we get asked the most so you can shop with confidence.

🛍️ Ordering

Q: How do I place an order?
A: Just find the item you love, choose your preferred color/size, click “Add to Cart,” and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, so changes or cancellations are only possible within 1 hour of placing the order. Email us immediately at [email protected] if needed.

🚚 Shipping & Delivery

Q: Where do you ship to?
A: We currently ship to all 50 U.S. states. International shipping is not available at this time.

Q: How much does shipping cost?
A: We offer flat-rate shipping of $5.99 per order, regardless of the number of items.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days. Standard delivery takes 4–8 business days after shipping.

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also visit our Track Your Order page to check your shipment status.

🔁 Returns & Exchanges

Q: What is your return policy?
A: You can return eligible items within 14 days of delivery. Items must be unworn, unused, and in original packaging. See our Return & Refund Policy for full details.

Q: How do I start a return?
A: Email [email protected] with your order number and reason for return. We’ll provide instructions for the return process.

Q: Do you offer exchanges?
A: We only replace items if they are defective or incorrect. Contact us within 3 days of delivery for resolution.

💳 Payments & Billing

Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Absolutely. All payments are processed through secure, encrypted gateways. We do not store your card details on our servers.

📦 Product Information

Q: How do I know what size to choose?
A: Each product page includes a size guide (where applicable). Still unsure? Contact us for advice before ordering.

Q: Are your hats adjustable?
A: Most of our hats are one-size-fits-most with adjustable straps or snaps. Details are listed on each product page.

📩 Still Need Help?

No worries — our team is here for you.

  • Email: [email protected]

  • Phone: +1234567890

  • Support Hours: Monday to Friday, 9 AM – 5 PM EST

We’re here to make your shopping experience easy and enjoyable. Thank you for choosing BRANDSTOREX!