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Return to shopFAQ v1
Shopping Information
Use the search bar at the top of our website or browse by category to quickly find what you’re looking for.
Yes! You can create an account to save products to your wishlist for future reference.
Product availability is shown on each product page. If it’s out of stock, you’ll see a notice.
Yes, you can check out as a guest without creating an account. However, creating an account allows for faster checkout and order tracking.
Order Returns
We accept returns within 14 days of delivery for most items in original condition. Custom and intimate items are non-returnable. Please check our Return & Refund Policy for full details.
Contact us via email at [store_email] with your order number and reason. We’ll provide instructions and a return label if eligible.
For defective or wrong items, we cover return shipping. For change-of-mind returns, customers are responsible for the return shipping costs.
We currently do not offer exchanges. Please return the item for a refund and place a new order.
Payment Information
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Absolutely. All transactions are protected with SSL encryption and processed through secure third-party payment gateways. We never store your full card details.
Yes. You can enter your discount or promo code at checkout before placing your order.
If your payment fails, please try again with another method or contact your bank. You can also reach out to our support team for assistance.
Shipping & Delivery
Total delivery time = processing time (1–3 business days) + shipping time (3–7 business days for U.S. orders). International delivery may take 7–21 business days.
Yes, we offer free standard shipping for U.S. orders over $50. Orders under that will incur a flat $5 fee.
Yes, we ship to selected countries. Customs duties and taxes are the buyer’s responsibility.
Once your order ships, we’ll email you a tracking number so you can follow your delivery status online.
Account & Privacy
Yes. Your data is encrypted and securely stored. We do not sell or rent your information to third parties. See our Privacy Policy for more details.
No, you can check out as a guest. However, having an account helps you view past orders and save wishlist items.
Yes. You can click “Unsubscribe” at the bottom of any promotional email or contact us directly.