Return & Refund Policy

At BRANDSTOREX, we are committed to providing high-quality headwear and ensuring your shopping experience is smooth, enjoyable, and risk-free. While we strive for perfection in every product we ship, we understand that sometimes things don’t work out. This Return & Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds.

🕒 Return Window

You may initiate a return within 14 calendar days from the date your order is marked as delivered by the carrier. After 14 days, unfortunately, we are unable to accept returns or offer refunds.

✅ Return Conditions

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and unwashed.

  • The item must be in its original condition, with all original packaging, tags, and labels intact.

  • The return request must be accompanied by a valid proof of purchase (order number, invoice, or receipt).

⚠️ Due to hygiene considerations, hats or caps that appear used, have visible signs of wear, or are returned without proper packaging may not be accepted for return.

❌ Items That Cannot Be Returned

We do not accept returns for the following:

  • Customized, personalized, or made-to-order hats

  • Gift cards or promotional vouchers

  • Clearance, final sale, or discounted items marked “non-refundable”

  • Items returned without prior authorization

🔁 Exchange Policy

We only replace items if they are defective, damaged, or you received the wrong item. If you need to exchange it for the same item, contact us within 3 days of receiving your order.

🚚 Return Process

To initiate a return, please follow these steps:

  1. Contact our support team via email at [email protected] within the return period. Include your order number, the reason for return, and photos if the item is defective or damaged.

  2. Once your request is approved, you will receive return instructions and the return shipping address.

  3. Carefully repackage the item and ship it to the provided address. We recommend using a trackable shipping service to ensure the item is returned safely.

📦 Please note: Return shipping costs are the responsibility of the customer unless the return is due to a confirmed defect or our fulfillment error.

💳 Refund Timeline & Method

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5 to 10 business days.

  • Shipping costs (if applicable) are non-refundable, except in cases of defective or incorrectly shipped products.

  • If you haven’t received a refund after 10 business days, please first check with your bank or credit card company. If the issue persists, contact us for assistance.

📸 Damaged, Defective, or Incorrect Items

If your item arrived damaged, defective, or you received the wrong item, please contact us immediately within 72 hours of delivery. Include your order number and clear photos of the product and packaging. We will prioritize your case and arrange for a replacement or refund at no additional cost.

🌍 International Orders

At this time, we only ship within the United States. If we expand internationally in the future, specific return instructions for international customers will be provided.

📞 Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, our customer service team is happy to help.

  • Email: [email protected]

  • Phone: +1234567890

  • Address: 7158 Tannehill Dr, Pensacola, FL, 32526, United States

Thank you for shopping with BRANDSTOREX. Your satisfaction and trust are what matter most to us.