Report Security Issues

At BRANDSTOREX, the safety and security of our customers, systems, and data is a top priority. We take all security concerns seriously and are committed to maintaining a secure online shopping environment.

If you believe you have discovered a security vulnerability or data exposure risk on our website, we welcome your report and ask that you follow the responsible disclosure process outlined below.

🔐 What to Report

You may report any of the following:

  • Website vulnerabilities (e.g., XSS, SQL injection, authentication flaws)

  • Data exposure or unauthorized data access

  • Payment or checkout process anomalies

  • Suspected phishing pages impersonating BRANDSTOREX

  • Any behavior that may compromise customer or system security

❗ Responsible Disclosure Guidelines

To protect our users and systems, we ask that you:

  1. Do not exploit the vulnerability or attempt unauthorized access to data.

  2. Avoid disrupting services or degrading user experience during testing.

  3. Provide full details of the issue, including steps to reproduce it.

  4. Do not publicly disclose the issue before we’ve had a chance to investigate and resolve it.

If the report is valid, we will work quickly to fix the issue and keep you informed of progress.

📩 How to Report

Please email your security concern to our technical team at:

  • Email: [email protected]

  • Subject Line: “Security Issue Report – [Short Description]”

Include the following in your report:

  • Description of the issue

  • Steps to reproduce

  • Browser, device, and operating system used

  • Any supporting screenshots or code samples (if applicable)

For urgent or time-sensitive threats, please include “URGENT” in the subject line.

🔒 Our Response Process

  1. Acknowledge receipt of your report within 3 business days

  2. Begin internal investigation and risk assessment

  3. Update you on status, possible resolution, or request more information

  4. Notify you upon successful resolution (where possible)

We deeply appreciate the efforts of ethical researchers and security-conscious users who help us improve our systems.

⚠️ Note

This reporting channel is not for customer service, order issues, or return requests. For non-security inquiries, please visit our Contact Page.

🙏 Thank You

Thank you for helping make BRANDSTOREX safer for everyone. Your diligence and responsible disclosure help strengthen our platform and protect our customers.

📬 Contact Information

If you have any questions regarding billing or payment issues, feel free to reach out: